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Battle.net updating blizzard agent10/3/2023 ![]() It seems like when installing the client. ![]() There CDN servers are probably overloaded and have started to reject connections. On top of that, I cannot submit a ticket – “You can’t submit this ticket” is the only response I get.Ĭan someone help me please? I’ve been trying to solve this the whole morning. I included the because I got a submission error otherwise. The logs are full of errors like E 10:36:41.708062 ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\net\source\net\standardsocketnetwork.cpp, line 941): unexpected socket error 10065 Downloaded both US and EU version, neither of them worked.Tried both WiFi, wired connection, and a mobile network.My firewall is turned off, both on PC and router.I have tried every solution that I’ve found on this subject: (instructions for collecting that msinfo report will be on the form.)Ĭlick your name at the top right of this page, click support, click contact support.My installation of the Battle.Net app gets stuck in about 1/3 of the progress. If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile.Create a new administrator account: Blizzard Support - Creating a New Administrator Account.Repeat steps 7 and 8 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%.Delete the Bnet and blizzard folders inside the appdata folder if they exist.Type the following into the address bar (not the search bar): %APPDATA% and press enter.Delete that folder if it exists (usually program files x86) In File Explorer, navigate to the folder where the desktop application would normally be installed.Ensure the Desktop Application or setup is not running and open File Explorer (Right click Windows Start Button).We need to not only remove all data relating to the Desktop Application and affected game client, we need to ensure we have good permissions for reinstall. Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client. Try running your system in selective startup mode: Ĭreate a new administrator account: Blizzard Support - Creating a New Administrator Account Feel free to reach out to them for assistance if necessary. ![]() You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem. In some cases there is a corrupt or misconfigured setting within the router or modem. If necessary look at the documentation for your security and routing products to find out how to turn these options off. Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. Security firewalls (Some ISP provided modems) Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat. Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider. ![]()
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